How we collect, use, and safeguard information — aligned with GDPR principles and industry-standard security practices.
We collect information you provide directly (name, business email, company, country, message), information generated through participation in our research (survey and interview responses), and limited technical information (device, browser, referring page, aggregated usage metrics). Respondent information is processed securely and only for the purposes disclosed at the point of collection.
We use information to deliver research engagements, respond to enquiries, operate and improve our platform, meet legal and contractual obligations, and communicate about services you have expressed interest in. We do not sell personal information and we do not use client project data to train third-party AI models.
We use essential cookies to operate the website and optional analytics cookies to understand usage patterns. You can control non-essential cookies through your browser settings. Any AI-generated deliverables you access via our platform may use session cookies to preserve state.
We use privacy-respecting analytics to measure aggregate site performance. Analytics data is retained in de-identified, aggregated form and is not used to build profiles of individual visitors.
Data is encrypted in transit and at rest, access is restricted through role-based permissions, and we follow industry-standard security practices including least-privilege access, network segmentation, and regular review of vendor and platform controls.
We retain personal information only as long as necessary to deliver services, meet contractual and legal obligations, and support legitimate business operations. Respondent information is retained per the schedule disclosed at the point of collection and deleted or anonymised on request where legally permissible.
In line with GDPR principles and applicable international regulations, you may request access, correction, deletion, restriction, portability, or object to certain processing of your personal information. Contact us at Manmoy@ExperticA.io to exercise these rights.
ExperticA operates across the United Arab Emirates and works with clients and respondents globally. Where personal information is transferred internationally, we apply appropriate safeguards, including contractual protections aligned with recognised international privacy frameworks.
We engage vetted third-party providers for infrastructure, communications, and analytics. Each provider is bound by contractual data-protection obligations and is used only to the extent necessary to deliver our services.
Questions about this policy, your data, or our privacy practices: Manmoy@ExperticA.io
For any questions, requests, or disclosures related to this policy or to your information, contact our team. We respond within one business day.
